Enable Dental is improving access to dental care by providing portable, at-home dental solutions for all.
IT Support Specialist
Location
United States
Posted
47 days ago
Salary
$40K - $45K / year
Job Description
Job Requirements
- Must live in Arkansas and be able to travel to Fayetteville area 10% of the time.
- Provide Tier 1 support for employees using dental software tools and related platforms.
- Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.).
- Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows.
- Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software.
- Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required).
- Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use.
- Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices.
- Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues.
- Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges.
- Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process.
- Be available for minimal on-call duties to address urgent technical issues outside of standard business hours.
- Education Requirements: Bachelor’s degree in information technology or related discipline (Preferred) Certifications:
- CompTIA A+ (Preferred)
- ITIL Foundation Certification (Preferred)
- Experience: 1-2 years of help desk or technical support experience Jira Service Management and Google WorkspaceRemote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms
- Managing and cloud-based identity and access management services, such as Azure Active Directory
- Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
- Supporting users in a decentralized or multi-location environment (Preferred)
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life Insurance
- Paid Time Off
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