• Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security. • Lead the rollout of a password manager and define policies for account access, permissions, and credentials. • Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees. • Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption. • Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely. • Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools. • Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees. • Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company. • Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs. • Manage relationships with IT vendors, software renewals, and licensing compliance. • Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions. • Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues. • Build systems and workflows that grow with the company, automating wherever possible to minimize manual work. • Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.