Senior Account Manager

Account ManagerSalesFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

California

Posted

47 days ago

Salary

$90K - $110K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Serve our Enterprise clients as their single point of accountability, building strong relationships across all levels of their organization • Lead and coordinate a dedicated, cross-functional pod (Technical Account Management, Accounting Success, Implementation), providing operational direction and prioritization • Conduct quarterly business reviews for strategic alignment and satisfaction • Monitor and report on Enterprise health, usage, and KPIs to proactively identify risks and opportunities • Manage complex escalations and coordinate timely, cross-functional responses • Develop strategies for business expansion and secure long-term renewals • Maintain and facilitate a dedicated Slack channel and lead daily standups/weekly reviews for pod alignment and support coordination • Deeply understand Enterprise-specific needs, complex workflows, compliance, and custom integrations • Advocate for client needs in product discussions • Facilitate new service introductions to clients • Collaborate with Sales on retention/renewals, aiming for 3+ sales-qualified opportunities per quarter • Oversee coverage planning within the pod to ensure seamless client support during team member absences • Track and ensure adherence to Enterprise SLAs (e.g., 2-hour priority response) • Participate in client and industry events • Provide quarterly performance feedback to functional managers regarding pod members' success contributions

Job Requirements

At least eight (8) years of experience in account management, client success, or relationship management roles, with entertainment industry experience strongly preferred
Proven track record of managing high-value, complex client relationships at the executive level
Demonstrated experience leading cross-functional teams
Excellent communication and presentation skills
Strategic thinker with strong business acumen and the ability to identify growth opportunities
Deep understanding of enterprise production workflows, accounting processes, and payroll operations preferred
Exceptional organizational and project management skills with the ability to coordinate multiple priorities simultaneously
Strong problem-solving abilities with a proactive, solutions-oriented mindset
Experience with CRM systems (HubSpot preferred) and business intelligence tools
Ability to thrive in a fast-paced environment and manage high-pressure situations with professionalism
Natural relationship builder with a genuine, trustworthy personality
Collaborative leadership style with the ability to motivate and coordinate team members across departments
Data-driven decision maker comfortable with metrics, reporting, and performance analysis

Benefits

Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do