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Role Description

GovCIO is currently hiring for a Helpdesk Support Specialist to support the VA's DBRS team. Support activities would include:

• Monitoring open events
• Responding to email messages/questions
• Answering phone calls and Teams messages

This position will be fully remote within the United States.

Responsibilities include:

• Providing clients advice and technological solutions to support clients' demands
• Performing technology integration or process improvement for a variety of business functions
• Conducting extensive research of clients' needs and capabilities
• Detailing all support requests, issues, action items, trouble calls, and resolutions
• Adding new users and removing old users
• Answering calls to field questions concerning the PSETS application
• Meeting and interacting with clients to capture and translate business requirements into technical requirements
• Developing functional and system design specifications for client engagements
• Identifying tools that help the client share information, manage processes, and convert raw data into information
• Collaborating with developers and subject matter experts to establish the technical vision
• Analyzing tradeoffs between usability and performance needs
• Staying knowledgeable of current technological advancements and solutions

Qualifications

• Bachelor's with 5 - 8 years (or commensurate experience)
• Experience supporting the VA and/or DBRS
• Ability to work under a high-stress environment at a fast pace with high accuracy
• Ability to support a wide range of users with diverse problems, questions, and issues

Requirements

• Ability to obtain and maintain a Suitability/Public Trust clearance

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, including certification preparation content
• Training, Education and Certification Assistance (available to full-time employees)
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

Company Description

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.