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Role Description

This role reports up through the Revenue Cycle Patient Access team. The Precertification and Authorization Call Center Representative I reports to the Patient Access Supervisor. The position requires interaction and collaboration with:

• Insurance company representatives
• Patients
• Physicians
• Other departments that call into the Prior Auth department

The Precertification and Authorization Call Center Representative I is an intermediate level position that is responsible for:

• Resolving referral, precertification, and/or prior authorization concerns
• Supporting calls coming into the Prior authorization department
• Answering questions when calls are received
• Routing to the correct area if further assistance is needed

This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

• Intermediate level experience in a relevant field
• Strong communication skills
• Ability to collaborate with various stakeholders

Requirements

• Experience in handling insurance-related inquiries
• Knowledge of referral and authorization processes
• Ability to meet quality assurance and productivity standards

Benefits

• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Employees are located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota
• Mayo Clinic Health System campuses throughout Midwestern communities
• International locations

Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.