Sun Auto Tire & Service is the fastest growing, top 10 independent tire dealer in the US with 550+ stores operating under multiple brands. We've been nominated as a "Best Place to Work" and are a leading provider of vehicle after-market tires and repair services. We are increasing our footprint rapidly through both organic growth and acquisitions and seek candidates who are looking for a long-term career path and capable of growing into roles of greater responsibility.
Technical Support Specialist - Help Desk Tier 1
Location
United States
Posted
6 days ago
Salary
Not specified
Job Description
Role Description
Technical Support Specialist - Help Desk Tier 1 - US Remote
- Generous compensation and benefits!
- Must be based in the US and have experience with Office 365 and other hardware technologies and software platforms
- 100% Remote - Full time with benefits
-
Support desk is open these EST hours:
- Monday-Friday: 7:30 AM – 9:30 PM
- Saturday: 7:30 AM – 8:30 PM
- This position requires working Saturday, and initial assignments are on the late shift
- Starting pay is $21/hour (Commensurate with Experience)
- BACKGROUND REQUIRED - REMOTE OFFICE 365 SUPPORT EXPERIENCE IN A HIGH-VOLUME CALL CENTER
Qualifications
- 1-2 years of relevant experience - ie technical phone support
- Strong Office 365
- Remote work experience
- Strong customer service and troubleshooting skills
- Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Knowledge of ticketing and knowledge based systems such as Zendesk, and InContact
- Ability to possess a strong sense of ownership of client relationships
- High school diploma or equivalent; Bachelor’s degree desired
Requirements
- Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email
- Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
- Thoroughly create, update, and resolve customer tickets for every request received according to guidance
- Update users on outstanding requests and drive timely resolution
- Escalate issues to appropriate department and support vendors as necessary
- Advise management of potential risks or recurring problems
- Other duties may be added and/or assigned as needed
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Employee Discounts
- Educational Assistance
- Company Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
Job Requirements
- 1-2 years of relevant experience - ie technical phone support
- Strong Office 365
- Remote work experience
- Strong customer service and troubleshooting skills
- Experience installing, configuring, and maintaining PC hardware, printers, scanners, computer peripherals
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Knowledge of ticketing and knowledge based systems such as Zendesk, and InContact
- Ability to possess a strong sense of ownership of client relationships
- High school diploma or equivalent; Bachelor’s degree desired
- Provide tier I technical support for store team members and corporate personnel via phone and digital channels such as chat and email
- Perform technical diagnosis and troubleshooting for users with hardware, software, and network connectivity issues and provide the appropriate solutions
- Thoroughly create, update, and resolve customer tickets for every request received according to guidance
- Update users on outstanding requests and drive timely resolution
- Escalate issues to appropriate department and support vendors as necessary
- Advise management of potential risks or recurring problems
- Other duties may be added and/or assigned as needed
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Employee Discounts
- Educational Assistance
- Company Paid Life Insurance
- Short-Term and Long-Term Disability Insurance
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