Associate Partner Success Manager
Location
United States
Posted
12 days ago
Salary
Not specified
Job Description
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring an Associate Partner Success Manager to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah.
Employee Value Proposition (EVP): PROG provides people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: A sales organization that is dedicated to developing and executing winning sales and marketing strategies in a fun and engaging environment. We provide our employees with challenging opportunities where passion, tenacity, innovation, and diligence are rewarded. We want your passion, your creativity, and your proficiency in rallying support for the ideas that will advance our initiatives. With your broad strategic expertise, you will plan, develop, and implement highly effective sales, marketing and operational strategies, solutions, and initiatives to drive market share and sell-through for our clients.
YOU ARE: A business-to-business focused professional with experience providing solutions to a variety of issues. You think outside the box and don’t shrink from crucial conversations. You are skilled at building impactful relationships with internal and external partners to help drive sales. You will support our retail partners in connecting to our web-based lease-to-own finance technology, which provides a fast, robust, and seamless customer experience for their customers, increasing their bottom line (and ours).
YOUR DAY-TO-DAY:
Align sales resources for retail partners, including the recommendation of ordering of marketing materials (POP, etc.)
Execute rollout plans and activation plans for new retail partners
Coordinate the full onboarding process for new retail partners, including the distribution of welcome letters, updating retail partner information in Salesforce, application setup, ProgCentral setup and training, ordering of marketing materials (POP, etc.), and other related tasks required to enable the success of the retail partner
Investigate and troubleshoot escalated issues with lease transactions, funding, and credits for key retail partners
Report on retailer health, eCom potential, and compliance remediation to support sales teams in the field to better drive GMV performance
YOU'LL BRING:
High school diploma, or equivalent, required
3-5 years’ relevant professional experience
Exceptional organizational and time management skills
Must have superior interpersonal skills as well as oral and written communication skills
Moderate-level experience with Microsoft Office Suite
Ability to make decisions independently by referencing standard operating procedures and previous experience, properly identifying when escalation to leadership is required
WE OFFER:
Competitive Compensation + Bonus Potential
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Time
Diversity Alliance Resource Groups
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job Required Equipment & Services Will Be Provided
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The role involves overseeing an enterprise client portfolio of 10-15 accounts, fostering strategic customer relationships, and driving retention and expansion efforts through renewal and upsell activities. Key duties include optimizing the customer journey, leveraging data for decision-making, and collaborating across internal teams to ensure customer success.
Relationship Specialist, West Coast
Palmetto Clean TechnologyPalmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
The Relationship Specialist will manage the support and processing ecosystem for Palmetto’s financial products for small and medium-sized EPCs, providing direct partner support and managing financial portal queues to ensure smooth transactions. This role also involves coaching EPC partners and sales reps on transactions and assisting in continuous internal process evaluation and improvement.
Client Success Manager focusing on relationships and product adoption at DailyPay
Customer Success Strategist managing relationships at Ciena in the CALA North Sales Hub