• Oversee scheduling processes of your assigned region(s) • Manage schedules for all MeBe’s clients and services including but not limited to ongoing scheduled services, assessments, makeups, cancellations, sub-sessions etc. • Maximize client authorizations, alongside optimizing providers' open availability to maintain efficient usage of both clients’ authorizations and providers' availability. • Complete morning cancellation process by taking call outs and scheduling coverage • Assist with the production and delivery of ongoing reports related to scheduling and fulfillment of scheduled services • Approve hourly employee time cards and reconcile differences as assigned • Provide concierge-level customer service while interacting with clients and team members, and manage center phone system • Field calls for potential clients, and pass to FSL team • For current clients that wish to enroll in additional services (after school ABA/SLP, OT etc), gather information and send to our Family Success Team • Manage the upkeep of MeBe’s EHR system, CentralReach, by ensuring staff and client records are up to date, timesheets are completed, and staff corrections are completed in a timely manner • Work collaboratively with other MeBe Operational teams remotely as needed, such as IT, Authorizations, and Intake