A real-world ready dispatch management platform for last-mile excellence
Customer Success Manager
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Job Requirements
- 5–10 years in Customer Success, Account Management, or Consulting in B2B SaaS; at least 3 years in logistics, supply chain, or transportation tech.
- Proven track record of owning retention and growth targets for enterprise accounts; history of consistent delivery against goals.
- Experience with a logistics SaaS platform — last-mile delivery, route optimisation, TMS, WMS, or supply chain visibility (project44, FarEye, Blue Yonder, Manhattan Associates, DispatchTrack, or similar) strongly preferred.
- Demonstrated QBR delivery to VP/C-suite; comfortable presenting ROI data and business outcomes to senior client stakeholders.
- Experience supporting or co-owning commercial renewals and upsell; comfortable in commercial conversations.
- Strong written and verbal English; bilingual (French/Spanish) is a plus for NA market coverage.
Benefits
- Opportunity to shape the success strategy for global logistics clients.
- Collaborative culture with autonomy, ownership, and global exposure.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
We’re looking for a relationship driven Customer Success Manager to support a portfolio of Midmarket or Enterprise customers. In this role, you’ll become a trusted advisor, driving adoption, value, and customer satisfaction. You’ll collaborate closely with Account Management to i...
The Senior Manager of Implementation oversees the successful delivery of complex client onboarding and implementation initiatives. This role manages a team of implementation specialists and managers, ensures operational excellence, and partners closely with cross-functional leade...
This role involves managing a portfolio of customer accounts to ensure successful contract renewals, focusing on consultative reviews to optimize customer investments in data center, security, and managed services. The manager will also contribute to outreach campaigns to drive customer engagement and achieve revenue targets.
Senior Customer Relations Manager - Strategic Access Support Team - Remote
Vanderbilt University Medical CenterVanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
This role serves as a strategic partner focused on identifying, analyzing, and resolving issues impacting patient access and experience. It involves driving operational improvements, standardizing workflows, and supporting system-wide access goals through cross-functional collaboration and relationship management.
