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Role Description

This role provides an exciting opportunity for a detail-oriented operations professional to manage and optimize the workflow of certified stenographic reporting services. As a Reporting Operations Coordinator, you will act as the central point of contact for independent reporters and partner agencies, ensuring timely coverage, accurate scheduling, and high-quality transcript delivery. You will collaborate with multiple internal teams to streamline processes, improve operational efficiency, and enhance the overall client and contractor experience. The position requires strong organizational skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment. This is a high-ownership role with significant impact on service quality and client satisfaction. It is ideal for someone who enjoys building scalable systems and thrives at the intersection of logistics, client service, and operations.

• Coordinate scheduling and coverage for events requiring Certified Stenographic Reporters (CSRs), matching reporters by geography, format, and availability.
• Manage relationships with reporters and partner agencies, maintaining performance records, contracts, and compliance with service standards.
• Ensure event readiness by confirming reporter assignments, sharing event details, and providing day-of support.
• Handle escalations promptly, resolving issues such as late/no-show reporters or technical problems in real time.
• Drive onboarding and activation for new reporters, verifying credentials, providing training, and supporting early assignments.
• Track reporter performance and service quality metrics, maintaining accurate logs of attendance, timeliness, and communication.
• Collaborate with product and engineering teams to recommend and implement system enhancements and process improvements.

Qualifications

• 4+ years of experience in operations, vendor management, or logistics; experience in legal tech or court reporting is a plus.
• Highly organized and detail-oriented, with proficiency in managing spreadsheet-driven workflows and multiple concurrent tasks.
• Strong communication skills with the ability to interact proactively, clearly, and diplomatically with external vendors and internal teams.
• Comfortable making urgent operational decisions and managing shifting priorities independently.
• Process-driven mindset with experience creating systems, playbooks, and scalable operational solutions from the ground up.
• Commitment to service quality, accuracy, and positive client experiences.
• Ability to work effectively in a remote environment with minimal supervision.
• Nice to have: Familiarity with Texas court reporting requirements and CSR credentialing standards.

Benefits

• Competitive salary range: $76,000 – $90,000 per year.
• Paid time off and comprehensive benefits package including medical, dental, and vision insurance.
• Short- and long-term disability coverage.
• Paid maternity and paternity leave for full-time employees.
• Opportunity to learn from a dedicated leadership team in a rapidly growing, innovative company.
• Company swag and resources to support a dynamic, remote-first work environment.