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Role Description

Your role as a Functional Analyst will be to support the Product Owner – Customer & Onboarding and the wider Business Design & Product Ownership team with the various initiatives underway to deliver on our strategic ambition. You will be required to work with various stakeholders across the value chain and organisation to elicit and validate needs and requirements for changes to business processes, policies, and information systems.

• Effectively support design process improvement projects, utilising process improvement tools.
• Identify, manage and resolve high-impact risks and issues for each project or change initiative, contributing to investigations, business impact analysis, recommendations, and operational risk solutions.
• Facilitate the identification and evaluation of business requirements through narratives, features, and stories, thereby enabling the creation of suitable solutions or outcomes.
• Identify opportunities for improvement of business process and systems that will improve efficiency, customer experience and profitability.

Qualifications

• Strong finance industry knowledge – especially knowledge of bank processes, credit, risk and regulatory standards.
• Demonstrated technical skills in process improvement.
• Experience with or demonstrated ability to manage relationships with internal and external stakeholders.
• Strong report writing skills and the ability to communicate complex issues and requirements to all levels of stakeholders.
• Studies in Business Analysis and/or tertiary qualifications in a business, finance, or technology related discipline is preferred.
• Business experience with analytical skills and a strong improvement mindset.
• Data analysis and visualisation skills viewed favorably.

Requirements

• Commit to a 12-Month Secondment to ensure project deadlines are met.

Benefits

• Hybrid work? Our flexible work options are designed to suit your life – talk to us about what flexibility means to you.
• Health and wellbeing support, including discounted gym memberships, and private health insurance options.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.