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Role Description

8am is looking for a Senior Quality Engineer to join our LawPay team. At 8am, quality is not a phase—it’s a mindset woven into every conversation, decision, and line of code. As a senior member of the team, you’ll leverage your deep testing expertise to drive quality improvements that impact not just your immediate team, but the broader engineering organization. You’ll mentor junior engineers, contribute to process improvements, and take ownership of quality initiatives that protect and enhance our customers’ experience.

What you'll do:

• Work effectively as an embedded engineer on a scrum team, and across teams when user features span multiple teams, contributing meaningfully to technical discussions.
• Design and execute comprehensive test strategies across UI and API layers, ensuring they reflect real customer scenarios.
• Write high-quality test cases that tell a story about customer interactions, and maintain them throughout their entire lifecycle.
• Contribute tests to our Python/Playwright/pytest automation framework, expanding coverage for both UI and API scenarios.
• Champion the customer experience at every stage of development, viewing deliverables through the customer’s lens.
• Identify and document defects with comprehensive root cause analysis.
• Drive continuous improvement in our Defect Leakage Rate, recognizing that every bug reaching production erodes customer trust.
• Proactively engage with Product Owners and Product Management on feature feasibility, testability, and requirement clarification—raising concerns before work enters the sprint, not after.
• Become a Subject Matter Expert (SME) for specific technical areas or product components.
• Collaborate with SDET team members and developers to determine which tests are high-value candidates for automation.

Qualifications

• 5+ years of experience in software quality engineering, preferably in SaaS environments.
• Highly self-directed: able to own your workload, define your own test approach, and drive quality without waiting to be told what to cover.
• Hands-on experience testing both UI (browser-based) and API layers, with a strong grasp of REST API testing concepts.
• Proficiency with Postman or equivalent REST clients for exploratory and structured API testing.
• Working knowledge of Python sufficient to read, write, and contribute tests to an existing pytest-based automation framework.
• Comfort navigating multi-tenant, API-driven SaaS platforms and understanding how platform-level changes ripple across features.
• Strong communication skills with the ability to present to both technical and non-technical stakeholders.
• Proficiency working in shell environments like bash or zsh, especially for searching and reading log files.
• Proficiency with test management tools such as Qase.
• Familiarity with version control using Git, both in the CLI and through services like Bitbucket and GitHub.
• Experience managing locally hosted test environments using tools like Docker.
• Experience mentoring junior engineers and contributing to process improvements.
• Basic understanding of containerization, Kubernetes, and CI/CD pipelines (Jenkins, CircleCI).

Nice to Haves

• Familiarity with Ruby on Rails applications—comfortable reading logs, navigating the stack, and understanding application behavior without needing to write application code.
• Experience with Playwright, Cypress, or Selenium for UI test automation.
• Knowledge of foundational nonfunctional testing (performance, accessibility, security).
• Experience with microservices architectures and distributed systems.
• Certifications such as ISTQB or CSTE.
• Familiarity with AI-assisted testing tools and leveraging LLMs as a productivity-boosting tool.

Benefits

• Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks: Competitive compensation and benefits package including annual bonuses, equity options, and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.