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Role Description

This multifaceted role combines virtual front desk hospitality with digital growth. You will be responsible for welcoming guests to our hotel during the peak check-in window while also utilizing your technical and creative skills to maintain our online presence and property listings. If you enjoy guest interaction, digital tools, and marketing, this role offers the perfect balance of hospitality and technology.

Key Responsibilities

• Handle all afternoon "Front Desk" duties, including making welcome calls, providing room codes/keys, and assisting arriving guests via phone and text.
• Update WordPress sites (inpittsburgh.com and colivingpittsburgh.com), including swapping photos and adding/removing property listings based on availability.
• Manage and grow our social media presence through regular posting, content updates, and community engagement.
• Manage high-volume text-based communication, including arrival instructions and amenities information.

Qualifications

• Proficiency in WordPress is required.
• Experience with social media management tools and Canva (or similar) is a plus.
• A friendly, approachable, and professional phone manner for welcoming guests.
• Excellent written and spoken English for professional guest interaction and marketing copy.
• Must be comfortable working the 2:00 PM – 8:00 PM shift (which may be overnight depending on your global location).
• A stable, high-speed internet connection is required for consistent VOIP calling, with backup power and internet connection.