• Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS. • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change. • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. • Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability). • Provide all information in a timely and professional manner.