Cengage Group

We are a global education technology company equipping learners with the skills and competencies needed to be job ready.

Bilingual Student Advisor – PST Time Zone Required

BilingualBilingualFull TimeRemoteTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Arizona

Posted

48 days ago

Salary

$39K - $43K / year

High School1 yr expEnglishSpanish

Job Description

• Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs. • Build rapport by communicating with warmth, clarity, and confidence. • Manage all assigned cases, aiming to shorten response times and minimize learner effort. • Document all interactions thoroughly and accurately across multiple systems. • Advocate for customers by addressing concerns thoroughly and guiding them through next steps.

Job Requirements

  • 1-2 Years Experience in Customer Service
  • Bilingual – Fluently Speak, Read, and Write in Spanish/English
  • Availability to work from Monday to Friday between the hours of 8:30AM and 5:00PM PST
  • You will need a quiet, distraction-free workspace with reliable internet access.
  • Customer support experience in a fast-paced environment.
  • Ability to multitask across various platforms and tools while providing assistance.

Benefits

  • Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Related Categories

Related Job Pages

More Bilingual Jobs

Outreach & Enrollment Specialist, Bilingual

Renalogic

Renalogic is an industry leader, committed to managing risks associated with dialysis and chronic kidney disease (CKD).

Bilingual49 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Outreach & Enrollment Specialist for bilingual member engagement and program support

Illinois
$55K - $65K / year

Bilingual Spanish Required

Marketplace Chaplains

Frontline Care for Your Employees' Mental Health

Bilingual50 days ago
Part TimeRemoteTeam 1,001-5,000H1B No Sponsor

Chaplains serving employees and families with faith-based support

California

Bilingual Registered Dietitian Nutritionist

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction. Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members. We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Bilingual52 days ago
Full TimeRemoteTeam 1,001-5,000Since 2013H1B Sponsor

Bilingual Registered Dietitian Nutritionist providing nutritional support

Florida
Bilingual52 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

Psychiatric Advanced Practice Provider providing telemedicine services to patients

North Carolina
$140K - $150K / year