• Evaluate, process, and submit documentation required for agent appointments with various carriers. • Assist agents in establishing their profiles within SureLC, the online contracting platform used by the company. • Liaise with carrier representatives to track the status of contracting applications and identify any outstanding requirements. • Inform agents about any expired documents, missing information, or additional details needed by specific carriers. • Gather accurate and timely information from agents to meet carrier requirements. • Respond to inquiries related to licensing and contracting from LS staff and agents. • Record all important actions in the Agency Integrator and SureLC accounts for agents and firms. • Ensure that data is up-to-date in relevant systems, including maintaining agent codes for different carriers. • Guide agents to the correct resources for engaging with state insurance departments. • Oversee the administration of the SureLC system, ensuring all necessary carriers, forms, and data hierarchies are accurately maintained. • Set clear expectations with agents and internal staff regarding timelines for completing the contracting process. • Utilize a web-based document management system to efficiently organize and transmit necessary documents.