• You’ll partner with senior BizOps leaders and cross-functional stakeholders to solve complex problems, lead strategic projects, surface actionable insights, and build systems that help Zapier move faster and operate more effectively. • You’ll also leverage AI and automation to test ideas and continuously improve how we work. • Lead or support high-impact, cross-functional initiatives from early problem framing through strategy, planning, and execution. • Use AI, data, and research to shape decisions. Build prototypes, generate insights, and frame recommendations that influence direction, investment, and prioritization. • Design and implement operating models within your project scope, including alignment rituals, ownership structures, and goal tracking to drive clarity and accountability. • Write high-quality communications, including executive summaries, strategy docs, and updates, that clarify priorities and accelerate decision-making. • Partner with leaders and teams to facilitate decisions, navigate trade-offs, and unblock execution across critical initiatives. • Improve how we work by evolving playbooks, streamlining collaboration models, and experimenting with new ways of driving effectiveness.