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Role Description

The Enrollment Lead will be responsible for identifying and driving improvements in payment efficiencies and processes. This role will work closely with Operational Leadership, Remittance, Account Management, and Product to identify systemic improvement opportunities in payment processes. The role is responsible for driving down manual remittance activities by OrthoFi and practices through execution of payment enrollment activities, including Change of Address and ERA/EFT enrollment. The Enrollment Lead will partner with OrthoFi's OSM, TIL, and Configuration teams to champion our enrollment processes with new and existing clients, improving our customer's experience and decreasing payment delays. As Enrollment Team Lead, you will be responsible for driving the productivity, quality, and metrics of the enrollment team.

What You Will Do:

• Partner with OSMs and practices when onboarding new clients to champion and execute our enrollment policies and create a smooth onboarding process
• Identify and address systemic payment issues with practices resulting from business events in conjunction with OSMs
• Identify sources of manual payment uploads by practices and OrthoFi
• Maintain a source of record of enrollment process execution and effectiveness
• Define enrollment business processes in conjunction with other stakeholders
• Track process execution and success
• Develop, lead, and drive results for your team
• Train Enrollment team members on enrollment activities
• Oversee the execution of third-party partnerships, ensuring all internal workflows align with legally binding contractual obligations and performance standards
• Conduct employee reviews, one-on-one coaching, and performance management
• Develop and maintain departmental relationships
• Participate in and conduct team and departmental meetings

Qualifications

• Experience partnering with internal teams to identify payment process improvement opportunities
• Experience leading clients through change of address enrollment, EFT enrollment, and the impact of coordinating changes to TINs, NPIs, and treating locations
• Full knowledge and experience working with dental credentialing processes
• Knowledge and experience in working with such sites as CAQH
• Full knowledge of dental insurance carriers payment processes
• Experience working with provider information such as NPI’s, Tax ID’s, license numbers
• Experience with change of address processes
• Knowledge and experience with provider W-9’s
• Knowledge of clearinghouse processes
• Highly detail-oriented
• Excellent follow-through

Benefits

• Full medical, dental, and vision benefits with 100% employer paid options and buy-up plans
• Flexible PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 3% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

Compensation

$57,000 - $68,000 range

Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.

Work Authorization

You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.