Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2017H1B SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

4 days ago

Salary

$16 / hour

High SchoolEnglish

Job Description

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests, status changes, complaints, and grievances • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Job Requirements

  • Basic understanding of a call center environment in a customer service role and quality monitoring processes.
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • High School diploma or GED
  • Background and drug screening required.

Benefits

  • Paid Training
  • Equipment Provided
  • Full-time with Full Benefits
  • Career Growth Opportunities
  • PerkSpot- Employee discount program
  • Full Benefit Options

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