Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Senior Customer Service Representative
Location
United States
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working remotely in Annapolis, MD, you’ll be a part of bringing humanity to business.
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Qualifications
- 2+ years of customer service experience in a call center or telecommunications
- 2+ years of accounting experience or equivalent explaining financial information
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)
Requirements
- A remote role with limited in person requirements - including travel to Annapolis, MD for pre-employment steps and equipment pickup
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $20 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Benefits
- Visit here for more information.
Company Description
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job Requirements
- 2+ years of customer service experience in a call center or telecommunications
- 2+ years of accounting experience or equivalent explaining financial information
- High school diploma or equivalent
- Computer experience
- High speed internet (>15 mbps)
- A remote role with limited in person requirements - including travel to Annapolis, MD for pre-employment steps and equipment pickup
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage of $20 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Benefits
- Visit here for more information.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Operations Lead
Restaurant365Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills.
Customer Support Operations Lead optimizing SaaS customer support processes
Customer Care Representative providing support for internet and telecommunications client.
Customer Support Representative
WHIZZWhizz is an NYC-based mobility company on a mission to help the fast-growing and underserved segment of gig workers acquire and use expensive electric vehicles to boost their profits when traditional financing is not an option. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from...
This role directly engages in field operations outside of core Escrow and Title Operations, managing and reviewing client files, answering inquiries, and coordinating administrative details for 1031 tax-deferred exchanges. Responsibilities include providing professional customer service, driving performance by working escalated files, and assisting management in identifying process improvements.
