Cloud Software Group
Enabling customers to evolve, compete & succeed in data, automation, insight, and collaboration.
Account Manager – North American Markets
Location
United States
Posted
48 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Manage a designated portfolio of Named Accounts
• Manage commercial processes such as co-terms, renewals or contract terminations
• Focus on retaining existing customers and driving uplifts in ARR
• Proactively engage with accounts showing signs of contraction or churn
• Offer renewal options and preserving ARR
• Partner with strategic partners
• Coordinate and drive executive level attendance to annual EBCs and regional executive events
Job Requirements
- 8+ years of experience in account management or customer success, preferably within the technology industry
- Strong understanding of sales principles and the ability to negotiate effectively
- Exceptional customer relationship management skills and a commitment to customer satisfaction
- Excellent written, presentation and verbal communication skills
- Ability to analyze complex situations and develop creative solutions
- Establish and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite
- Travel to where the customers are with timely T&E submission
Benefits
- Cloud Software Group offers a dynamic and rewarding work environment
- Opportunities for professional growth and development
- Culture of innovation and collaboration
- Resources and support provided for success
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