As Whizz continues to grow, we are expanding our Customer Service team. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience. If you are a self-starter with a passion for customer service, we'd love to hear from...

This role directly engages in field operations outside of core Escrow and Title Operations, managing and reviewing client files, answering inquiries, and coordinating administrative details for 1031 tax-deferred exchanges. Responsibilities include providing professional customer service, driving performance by working escalated files, and assisting management in identifying process improvements.

The Product Consultant will serve as the 'Voice of the Brand' for consumers, delivering high-quality service by managing inbound calls to diagnose product concerns, provide technical support, and guide customers toward effective solutions. Responsibilities include using internal systems to explain solutions, managing sensitive situations professionally, and meeting performance expectations for quality and productivity.

The specialist will interpret and respond to customer requests by understanding their needs and identifying quick actions to achieve their objectives, while accurately capturing consumer data and ensuring compliance in all system usage. They must also help consumers understand credit bureau processes and educate them on steps to request corrections, as well as provide information on credit-related memberships and services.