• Own post-contract client implementations from Sales handoff through successful launch • Lead complex, cross-functional projects across planning, design, validation, and go-live • Build and manage detailed project plans, timelines, and risk mitigation strategies that adhere to contract • Serve as a consultative partner to clients and internal teams, translating program goals into scalable solutions • Lead weekly client status calls and manage executive-level stakeholder relationships • Act as the internal voice of the client, collaborating closely with Product, Engineering, Operations, and Sales • Proactively identify healthcare-specific requirements, risks, and dependencies • Create concise executive-level status updates highlighting progress, risks, and decisions • Manage the capture, review and approval project change management requests • Continuously identify and implement best practices to improve efficiency and scalability • Develop deep expertise in Wheel’s platform, services, and implementation approach