Healthcare Technical Support

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1863H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$23 / hour

High School3 yrs expEnglish

Job Description

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Job Requirements

  • High school diploma or equivalent
  • Typically, at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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