Teamworks

The operating system for high-performance organizations.

Customer Support Specialist II – Tactical

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2005Company SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$80K - $100K / year

Bachelor DegreeEnglish

Job Description

• Own a full ticket queue across primary support channels • Diagnose and resolve technical, product, and bug-related issues across the Tactical product suite • Execute admin tasks and fulfillment requests accurately • Serve as a trusted cross-functional partner to the Product Success team • Document cases thoroughly, maintaining accurate records in Salesforce • Identify recurring ticket patterns and proactively surface opportunities to improve documentation • Partner with Product and Engineering to communicate customer feedback • Become a subject matter expert in at least one product area within 12 months

Job Requirements

  • Background in human performance, strength & conditioning, sports science, athletic training, or military/tactical operations
  • Demonstrated ability to solve ambiguous problems independently
  • Strong written communication skills
  • Ability to own a high-volume ticket queue autonomously
  • Familiarity with at least one Teamworks product (S&C, AMS, Nutrition, or Hub) or a comparable performance management platform
  • Ability to obtain a CAC card (Common Access Card)

Benefits

  • Health insurance
  • 401(k)
  • Professional development opportunities
  • Paid time off
  • Flexible work arrangements

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