The Senior Intake Coordinator primarily receives and answers professional phone calls to process Durable Medical Equipment (DME) and Home Health (HH) referrals, ensuring accurate creation and timely communication with internal teams. Responsibilities also include maintaining essential contact information, processing billing, managing document files, and assisting with proprietary software implementation.

The Member Services Associate acts as the critical first line of contact, setting the tone for service experience by connecting members to appropriate care teams, scheduling services, and troubleshooting telehealth issues. This role involves interacting with community partners, pharmacies, and labs to help members navigate services and receive timely care.

Approximately 95% of the time will be spent delivering exceptional customer service via phone, live online chat, and email, assisting customers with software support regarding accounting, payroll, and tax-related inquiries. The role also involves acting as a liaison between customers and internal teams to provide insights for product development and continuously expanding software knowledge.

Provide customer service as a Customer Support Representative for Patriot Software