Social change through culture.
Bilingual Licensed Customer Service Agent
Location
Arizona + 3 moreAll locations: Arizona, Colorado, Nevada, Texas
Posted
4 days ago
Salary
$50K - $52K / year
Job Description
Job Requirements
- Active Property & Casualty (P&C) or Personal Lines insurance license (required)
- 6+ months customer service experience in P&C (specifically, home insurance)
- Experience working in a high-volume call center or customer support environment handling inbound calls
- Bilingual (Spanish-speaking) proficiency
- Hands-on experience servicing homeowners insurance policies
- Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
- Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
- Demonstrated ability to work in a fast-paced, evolving environment with limited structure
- Strong active listening skills and the ability to communicate with empathy and professionalism
- Availability to work shifts, Monday - Friday with rotating Saturday shift required every 4–6 weeks
Benefits
- Competitive Pay: Annualized compensation is $50,000-$52,000
- $1000 retention bonus (payable at 6 months)
- Paid Training: 10 weeks of paid training
- Bonuses and incentives designed to drive your success
- Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
- Comprehensive, competitive benefits program including health insurance, retirement plans, paid time off, and more
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