• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications. • Design, develop, and implement custom ServiceNow applications and modules to meet business requirements. • Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow. • Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules. • Build and customize UI components using ServiceNow’s UI policies, UI actions, client scripts, and Glide scripting. • Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring. • Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality. • Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides. • Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed. • Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. • Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements. • Ensure compliance with security policies and best practices in ServiceNow development and data handling. • Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools. • Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations. • Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies.