• Coach AR team members within respective team pods for their best potential with approach of SOSD and ONE HALO. • Provide ongoing training, shadowing, mentoring, and performance feedback—including documented 1:1 conversation. • Ensure AR Reps are following up with urgency and one touch resolution • Monitor/coach AR Reps to ensure they are meeting/exceeding expectations set forth on productivity and qualitative KPIs • Field front-line questions from department employees and other HALO staff; including escalations • Coach AR Reps through resolution on escalated items to ensure they provide full, end to end resolution • Reinforce positive team morale, encourage solution-driven thinking, and support the team in navigating challenges. • Monitor department workload requirements for all segments within AR and ensure to manage resources within teams for coverage in partnership with Supervisor; if resources are not available communicate with Team Lead peers to engage others as necessary • Possible participation in departmental overviews with visitors • Oversee employee worklists and productivity to ensure aged items are being worked- provide assistance on next steps as necessary • Assist in Pod's >90 Aging to ensure reduction month over month • Review productivity reports: Flag and Tags, Escalated items, Outbound Calls • Monitor timely responses and escalations processes • Identify trends, backlog risks, or root-cause issues and escalate them with recommended solutions. • Participate in weekly huddles/calls status meetings with supervisor/manager • Participate and provide updates during AR leadership meetings on concerns, backlogs, trends, and AEs or customers requiring specific handlings, communicate all barriers with a positive outlook and proposed solutions • Host weekly team huddles and communicate all updates related to AR, timely and track meeting notes • Ensure preparedness from team on status aging invoice calls • Participate in SME activities for process improvements and SOP implementations across AR and Drop Ship • Collaborate with other departments on invoice corrections as needed alongside with adjustments team (credit and rebills) • May individually handle or assign department tasks for customers or AEs with special requirements, including special invoicing requests in collaboration with Account Updates, Order Processing and AE onboarding • Special projects as assigned • Specific workflows may vary depending on what team this role is assigned to.