Fortive

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.

Director of Customer Success – Strategy

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

EnglishSalesforce

Job Description

• Own Customer Health + Commercial Outcomes • Set the CS Strategy for North America • Be a Cross-Company Connector • Create and Deliver NA Commercial Strategy • Drive Change + Build the Future • Strengthen Customer Experience End-to-End • Build Talent + Capability • Operate with FBS • Own Executive Relationships • Know the Market

Job Requirements

  • Experience in healthcare is strongly preferred
  • Proven track record of building customer advocacy
  • Demonstrated ability to lead and influence across multifunctional teams
  • Strong followership and culture builder
  • Operationally strong and process-oriented
  • Detail-oriented leader
  • Experience working with customer success and commercial tools, including Salesforce (SFDC), Gainsight, and Excel

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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