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Client Experience Specialist – Licensed

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

3 days ago

Salary

$22 - $25 / hour

High School2 yrs expEnglish

Job Description

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Job Requirements

  • Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.
  • Active real estate license in good standing, preferably in VA.

Benefits

  • Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
  • 401(k) savings plan with company match
  • Paid Time Off to Include Holidays, Vacation Time, and Sick Time
  • Paid Family & Paternity Leave
  • Life Insurance
  • Business Travel Accident Insurance
  • All employees receive access to LinkedIn Learning
  • Tuition reimbursement for approved programs
  • Employee Referral Program
  • Adoption Assistance Program
  • Employee Assistance Program
  • Health and Wellness Program and Incentives
  • Employee Discounts
  • Employee Resource Groups

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