Integrating care, coverage, and navigation to create an exceptional healthcare experience.

Vice President – Operations

OperationsOperationsFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

47 days ago

Salary

$200K - $250K / year

English

Job Description

• Lead our operations teams within one of our delivery verticals of Health Plan Administration, Care Delivery, and Navigation with a focus on process definition and automation to achieve outcome & efficiency KPIs • Align operational resources to Firefly’s strategic roadmap and collaborate with your peers in technology, product, and growth to enhance Firefly’s value proposition to employers, and carriers. • Integrate and manage strategic vendors and partners into our operations in order to focus our build on what is unique to Firefly. • Develop a deep understanding of Firefly’s health plan and care offerings, including key value propositions and opportunities for market differentiation. • Champion a member-first approach that both ignores none of our population but also prioritizes our impact to drive the highest value outcomes.

Job Requirements

A tenacious spirit motivated by solving the most challenging problems in healthcare.
A hands on attitude to build up processes, policies & teams from the front-lines
Strong ability to translate operational processes into business outcomes
Strong analytical skills and a bias-to-action to turn data-driven insights into action, both hands-on and through coaching teams
Have deep expertise across health plans, care navigation, and care delivery.
Proven track record of evolving early stage teams into fully scaled operations.
Experience working in tech-enabled services and facilitating rapid change management within an evolving service offering.
Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels.