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Role Description

We are looking for a Program Manager, Operations & Automation to join our Operations Team. This individual will report into our Senior Fulfillment Program Manager and will spearhead critical initiatives across our fulfillment centers and broader warehousing network. This person will collaborate with cross-functional internal teams, external vendors, and consultants to ensure successful execution of projects and continuous improvement efforts.

This remote position is open to individuals who live in, or are open to relocating to, the following states:

• Arizona
• Delaware
• Florida
• Georgia
• Kentucky
• Nevada
• New Jersey
• New York
• North Carolina
• Ohio
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Virginia
• Washington

About once a month, this role will entail traveling to our on-site fulfillment and office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. EST or CST

Base Salary: $83,000 – $103,000 per year

Responsibilities

• Plan, coordinate, and oversee large-scale projects focused on warehousing and fulfillment network optimization including large scale automation projects.
• Define project scope, objectives, and success metrics; establish timelines and resource requirements.
• Track progress against project milestones and goals, ensuring projects are delivered on time and within budget.
• Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution.
• Facilitate effective communication and collaboration across departments, ensuring teams are informed of key updates, risks, and opportunities.
• Identify and manage relationships with external vendors and consultants to support warehousing operations improvements.
• Set clear performance expectations and monitor vendor deliverables to ensure alignment with organizational goals.
• Work with partners specializing in advanced automation solutions to bring systems online.
• Analyze operational data and performance indicators to identify areas for process enhancements and cost-saving opportunities.
• Implement best practices in warehousing and fulfillment, leveraging industry insights to drive innovation and efficiency.
• Provide regular project status updates to senior leadership, highlighting key milestones, successes, and challenges.
• Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business related fields, IT related fields.
• 3+ years experience in project or program management.
• 3+ years experience in warehouse or fulfillment operations, industrial automation, construction, manufacturing, logistics, supply chain, or large capital projects.
• Experience with operations or fulfillment technologies including Warehouse Management Systems and Advanced Automation Systems.

Preferred Qualifications

• Experience with project management methodologies including PMP, Agile, or other with automated warehouse management solutions or software.
• Experience working directly with fulfillment or warehouse operations on site, familiarity with processes and procedures that take place in a fulfillment operation.
• Strong analytical skills, ability to interpret and develop actionable insights.

Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
• 401(k) with up to 4% company match.
• Paid vacation, sick time, and holidays.
• Company-paid basic life insurance and long-term disability.
• Discounted auto, home, and pet insurance programs.
• Flexible Spending Account (FSA).
• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP).
• Company-provided equipment and one-time $250 work from home stipend.
• $750 annual professional development budget.
• $25 monthly Grubhub credit.
• Company rewards and recognition program.
• And more!

Additional Details

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address.