• Conducts program and information system analysis on a statewide basis. • Assists in implementation of enforcement orders, such as emergency closure orders and prohibition of access orders. • Schedules and coordinates all licensed setting inspections for the region. • Conducts meetings with licensing staff for scheduling and other matters. • Oversees the regional fines management system, reviewing, and evaluating corrective action plans and monitors the implementation. • Conducts onsite inspections for verifying corrective action plans. • Coordinates referrals and criminal investigations with law enforcement agencies, including state and local police and Office of the Attorney General. • Reviews content of incident reports and complaints. • Follows-up with providers and complainants as needed for additional information. • Assesses and assigns priority levels for complaints and incident reports received. • Assigns complaint/incident inspections to the Licensing Representatives/Technicians for further investigation. • Files incident reports and other licensing documents or scans such documents to electronic records. • Designs and conducts research studies relating to licensed settings. • Assists in data entry and data analysis relating to licensed settings. • Takes complaints and enters them into the complaint tracking system. • Enters incident reports into incident tracking system. • Generates weekly and monthly reports and ad hoc reports using data collection methods and tools; prepares tables and graphs from analysis for inclusion in Departmental statistical reports. • Ensure data integrity through regular monitoring of database systems. • Organizes and analyzes data which may involve reviewing regulator information or applying statistical methods to analyze data in order to draw conclusions, make recommendations, and suggest system improvements and program alternatives. • Reviews, analyzes, and recommends revisions to existing and proposed policies, regulations, and procedures. • Coordinates the maintenance of information technology applications to support program operations. • Responds to inquiries from providers, other state and local agency officials, consumers, Department licensing staff, and Department program offices. • Oversees the usage of equipment for the region; coordinates all necessary equipment needed to conduct presentations and training provided in the regional office. • Provides guidance and direction to licensing representatives/technicians in the regional office regarding complaint and incident information and their respective tracking systems.