Customer Service Representative, Part-Time

Customer SupportCustomer SupportPart TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$16 - $17 / hour

Bachelor DegreeEnglish

Job Description

• Support customers to maximize the value of Club Prophet Software • Contribute to software analysis and testing • Assist with onboarding new customers ensuring high levels of customer success and satisfaction • Guide customers through the installation & training process • Establish and maintain relationships with customers • Document, analyze, troubleshoot and test software based on user specifications • Provide live chat, email, and phone support • Track interactions and keep customer data organized • Engage existing customers for successful platform adoption • Maintain high levels of customer satisfaction

Job Requirements

  • Experience in a call center is a plus
  • Experience in software training is a plus
  • Background in networking is preferred
  • Bachelor's degree in an IT related field is desirable
  • Excellent writing skills and ability to quickly compose clear and concise answers
  • Ability to prioritize and think strategically about processes
  • Highly computer literate, technical individual with troubleshooting skills
  • Ability to learn technical knowledge related to computer system analysis, application development, or software engineering

Benefits

  • Flexible remote work environment
  • Supportive and collaborative team culture
  • Opportunities to grow both technical and customer service skills

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