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Role Description

CPC Processor I Customer Support to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.

This is a Remote role (Call Center)

Full-Time: Mon-Fri 8:30am-5:00pm EST

• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status.
• Documenting information on multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel).

You will:

• Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes:
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site-specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain a high level of professionalism and good rapport with co-workers and members of management.
• Maintain open lines of communication with other employees and members of management regarding any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adhere to facility specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and report to work as scheduled.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone systems is required.
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year’s experience would be beneficial.
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
• Ability to stay organized while working quickly. Strong attention to detail is also required.

Requirements

• Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Benefits

• We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
• We are proud to be an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
• Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation.
• Salary ranges for this position are developed with the support of benchmarks and industry best practices.
• The estimated base pay range per hour for this role is: $15 — $18.32 USD.