Associate Learner Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$19 / hour

High School1 yr expEnglish

Job Description

• Assist students in creating and managing their accounts • Guide students through the process of adding courses • Provide detailed support on accessing and utilizing resources available • Explain the functionality and features of Sophia • Offer guidance on platform tools • Help students resolve login issues • Troubleshoot basic technical issues • Identify and escalate more complex issues to internal teams • Act as a liaison between students and internal support teams

Job Requirements

  • 1+ year of Contact Center/Admin (phone/chat) experience preferred
  • Experience working in education or academia
  • Proficiency in Computer literacy, Microsoft Office Suite, Zendesk
  • Highschool Diploma

Benefits

  • medical, dental, vision, life and disability plans
  • well-being incentives
  • parental leave
  • paid time off
  • certain paid holidays
  • tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • tuition assistance
  • entertainment and retail discounts

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