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Customer Service Representative
Location
United States + 2 moreAll locations: United States, Canada, India
Posted
3 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC
Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You’ll
- Answer incoming calls from U.S.-based customers for the largest home improvement retailer in the United States
- Provide accurate, valid, and complete information by using the right tools, methods, and processes
- Some upselling of products or services to existing customers may be required
Qualifications
- Fluent in English (B2 level)
- Minimum 1 year of US voice customer service experience required
- High school diploma or equivalent
- Proficiency in using computer systems and software applications
- Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
- Comfortable working in 24*7 environment
Benefits
- Competitive compensation package with a monthly base salary and performance bonus opportunity
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Knowledgeable, encouraging, supporting and present leadership
- An inclusive culture and community minded organization where giving back is encouraged
- Career growth and lots of learning opportunities for aspiring minds
Job Requirements
- Fluent in English (B2 level)
- Minimum 1 year of US voice customer service experience required
- High school diploma or equivalent
- Proficiency in using computer systems and software applications
- Professionalism, positivity, and a supportive attitude while being eager to learn new skills and processes
- Comfortable working in 24*7 environment
Benefits
- Competitive compensation package with a monthly base salary and performance bonus opportunity
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- Knowledgeable, encouraging, supporting and present leadership
- An inclusive culture and community minded organization where giving back is encouraged
- Career growth and lots of learning opportunities for aspiring minds
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