• Accelerate Onboarding & Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding. • Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact. • Customer Health Monitoring: Actively track product usage, satisfaction, and success milestones to surface risk early and coordinate mitigation plans. • Technical Advocacy & Solution Feedback: Act as the voice of the customer to *’s product and engineering teams, channeling technical requirements, gaps, and enhancement requests. • Accelerate Initial Group Learning Adoption: Facilitate onboarding workshops and training sessions for multiple user groups, enabling key personas to reach first-use milestones and overcome common blockers. • Technical Enablement & Training: Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials designed for diverse audiences across accounts. • Use Case Value Realization: Collaborate with Engagement Directors to ensure learning initiatives align with business goals and capture feedback and outcomes for executive reviews.