• Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup • Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status • Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio • Process campaign setup requests, including content approval workflows and technical configurations • Generate standard campaign reports and performance dashboards for customers • Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn • Create and maintain customer-facing documentation, setup guides, and onboarding materials • Track and monitor customer health metrics • Coordinate cross-functionally with product and dev teams to resolve customer issues • Document customer feedback and common issues to help inform product improvements