• Communicates/interfaces regularly with client(s). • Creates agendas and provides recaps for all client touchpoints. • Analyzes and researches client(s) trends to identify performance gaps. • Manages client relationship; responsible for ensuring client satisfaction. • Builds relationships and supports collaboration between client engagement team, internal departments and operations staff. • Handles client(s) invoicing & accrual tracking. • Ensures timely deliverables are sent to client, examples include: solution deliverable files, reporting, invoices and backing detail, etc. • Directs Gainwell contract operations to ensure successful delivery of services to client(s) and all SLAs are met. • Assists Account Director with managing budget and revenue expectations for assigned client(s). • Works with client(s) to develop project approach and implementation plans and collaborates with internal teams to oversee development and implementation. • Identifies and continually seeks new sources of revenue.