• Champion customer outcomes: Work closely with customers to deeply understand their goals, workflows, and challenges – ensuring seamless onboarding, setup/implementation, and ongoing satisfaction. • Drive product impact: Drive cross-functional collaboration with engineering, design, and go-to-market teams to deliver features that solve real customer problems, drive adoption, and reinforce our competitive edge. • Guide the Full Product Lifecycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization – ensuring roadmap milestones are met • Ensure Successful Product Launches: Develop and execute go-to-market (GTM) strategies for product launches and updates, ensuring successful adoption. • Deliver onboarding success: Lead the onboarding process for new clients, coordinate internal resources, and track progress to ensure timely and effective implementation. • Be the voice of the customer: Gather, synthesise, and share customer insights to inform product decisions and prioritise improvements that drive adoption, engagement, and retention. • Communicate with Clarity and Purpose: Clearly articulate product vision, value, and progress to stakeholders, including team members, prospects, and customers, ensuring alignment and transparency. • Continuously Improve Product Operations: Continuously seek ways to improve our product development and delivery processes, ensuring we bring value to customers quickly and efficiently. • Foster a Culture of Collaboration and Learning: Help create a culture of experimentation, learning, and cross-functional teamwork – encouraging open feedback and shared ownership of results. • Define and measure success: Establish clear metrics for product performance, regularly analyse data, and share actionable insights to guide product roadmapping and continuous improvement. • Become a Subject Matter Expert: Demonstrate deep knowledge of our product suite, including its features, functionalities, and technical integrations (e.g. APIs, SAML, SSO, ETL etc.), as well as the fleet management industry and domain. • Innovate and differentiate: Identify new opportunities for product innovation and expansion, using market research and customer feedback to shape the roadmap and deliver unique value.