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Role Description

This role is fully remote but must work either EST or CST. Are you an operations leader who thrives on optimizing workflows with AI, managing high-performing teams, and driving process improvements? Search Atlas Group is looking for a Director of Operations (Fulfillment) to oversee our fulfillment team, ensuring the seamless delivery of high-quality link-building services and other fulfillment areas.

As the Director of Operations (Fulfillment), you will be responsible for managing the fulfillment department, ensuring timely and high-quality delivery of link-building services across our brands, including SearchAtlas and LinkGraph. You will oversee team performance, optimize processes, collaborate with developers, and work closely with Customer Success to troubleshoot and improve workflows. A key focus of this role will be leveraging AI technology to automate processes and improve operational efficiency.

Your expertise in automation platforms like n8n, Claude code, or similar and a proven track record of using AI to streamline operations will be central to the success of this function! Ensuring our clients receive top-tier SEO solutions through our expansive link-building network is paramount.

Key Responsibilities

• Team Management: Oversee the fulfillment team, ensuring members meet weekly quotas and perform efficiently.
• Queue Monitoring: Ensure all link-building orders are completed on time and meet quality standards.
• Process Improvement: Utilize AI to automate processes, working with developers to optimize workflows, resolve technical issues, and enhance automation.
• Database & Reporting: Query databases to analyze productivity, identify bottlenecks, and suggest workflow improvements.
• Collaboration with Customer Success: Troubleshoot fulfillment issues, implement improvements, and ensure smooth coordination between teams.
• Standard Operating Procedures (SOPs): Create and update SOPs to keep processes standardized and information accessible.
• Task Management: Oversee ClickUp boards to track tasks, team performance, and work completion.
• Partnership Development: Expand our publisher network by working with outreach specialists to secure new sites for placements.
• Sales Insights: Provide data-backed insights on publisher availability and depth to support the Sales team.

Qualifications

• AI Expertise: You love using n8n, Claude code, or similar platforms, with a strong focus on AI-driven automation.
• Proficiency in Google Sheets and SQL: For data analysis and reporting.
• Excellent written and spoken English communication skills.
• Ability to think outside the box and proactively address process bottlenecks.
• Experience managing teams and overseeing operational workflows.

Benefits

• Be a key player in one of the largest link-building networks in the world.
• Work in a fast-paced, high-growth environment with a dynamic team.
• Opportunity to innovate and refine fulfillment processes that drive real business impact.
• 15 Days PTO + Christmas Day + New Year's Day Paid Off.