Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. USA, AZ, Tempe - 77,400.00 - 135,400.00 USD annually. USA, TX, Irving - 77,400.00 - 135,400.00 USD annually. USA, WA, Bellevue - 82,700.00 - 135,400.00 USD annually.
Ring Developer Engineer
Location
United States
Posted
5 days ago
Salary
Not specified
Job Description
Role Description
Provide technical support to third-party developers building applications on the Ring Developer Experience platform. Help developers successfully integrate Ring APIs, troubleshoot issues, and accelerate their time-to-market while maintaining high developer satisfaction.
Key job responsibilities
-
Technical Support (70%)
- Answer developer questions about API integration, authentication, and SDK usage
- Troubleshoot integration errors and API response issues
- Guide developers through device capability discovery and feature availability
- Help developers navigate certification requirements and app submission process
- Debug rate limiting and quota management issues
-
Knowledge Management (20%)
- Document common issues and solutions in knowledge base
- Identify documentation gaps and improvement opportunities
- Create troubleshooting guides and FAQ content
- Contribute to self-service resources to reduce ticket volume
-
Escalation & Collaboration (10%)
- Triage and escalate complex technical issues to engineering teams
- Collect developer feedback for product and documentation improvements
- Participate in weekly office hours and developer community forums
- Track support metrics and identify recurring pain points
Qualifications
- Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
- Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
- Experience conveying complex technical concepts to both technical and business audiences
- Experience troubleshooting issues and root cause analysis
- Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
- Customer Focus: Patient, empathetic, and committed to developer success
- Self-Starter: Can work independently with minimal supervision
- Documentation: Strong written communication for knowledge base articles
Requirements
- Experience in technical account management, business relationship management, or consulting
- Previous developer support or API support experience
- Experience with developer communities (Stack Overflow, GitHub, forums)
- Developer Tools: Familiarity with Postman, cURL, API testing tools
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Job Requirements
- Experience working with REST API based services, or experience with web-based applications and HTTP and experience in deploying identity and access management systems
- Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills
- Experience conveying complex technical concepts to both technical and business audiences
- Experience troubleshooting issues and root cause analysis
- Video/IoT Basics: Understanding of video streaming, motion detection, and IoT device concepts
- Customer Focus: Patient, empathetic, and committed to developer success
- Self-Starter: Can work independently with minimal supervision
- Documentation: Strong written communication for knowledge base articles
- Experience in technical account management, business relationship management, or consulting
- Previous developer support or API support experience
- Experience with developer communities (Stack Overflow, GitHub, forums)
- Developer Tools: Familiarity with Postman, cURL, API testing tools
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
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