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Zscaler Support Engineer
Location
United States
Posted
6 days ago
Salary
Not specified
Job Description
Role Description
This role offers an exciting opportunity to work remotely as a cloud security specialist, focusing on the implementation, management, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
- Ensure secure network connectivity for users
- Optimize security policies
- Resolve complex access or connectivity issues
- Collaborate with IT teams
- Act as a key escalation point
- Maintain detailed documentation to support organizational knowledge
Accountabilities
- Deploy, configure, and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments
- Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication protocols like SAML, SCIM, and Active Directory
- Act as a front-line or escalation resource for complex technical issues, providing guidance, debugging, and solutions
- Monitor and tune Zscaler policies, including DLP, CASB, and threat protection, to enhance performance and security
- Create and maintain detailed technical documentation, including SOPs, network diagrams, and root cause analyses
Requirements
- Minimum 2 years of experience with Zscaler and enterprise network security
- Strong understanding of networking protocols (TCP/IP), OSI layers, VPNs, and cloud-based security frameworks (SASE/Zero Trust)
- Proficiency with network packet analysis tools, such as Wireshark
- Familiarity with scripting or automation tools, such as Python or PowerShell, is preferred
- Strong analytical and troubleshooting skills with the ability to resolve complex connectivity and access issues
- Excellent communication skills to collaborate with IT teams and escalate technical problems effectively
Benefits
- Competitive hourly rate: $73–$76/hr (1099 or corp-to-corp)
- Fully remote work with no travel required
- Opportunity to work on cutting-edge cloud security technologies
- Flexible contracting arrangement with autonomy and high responsibility
- Exposure to enterprise-level security systems and policy optimization practices
Job Requirements
- Minimum 2 years of experience with Zscaler and enterprise network security
- Strong understanding of networking protocols (TCP/IP), OSI layers, VPNs, and cloud-based security frameworks (SASE/Zero Trust)
- Proficiency with network packet analysis tools, such as Wireshark
- Familiarity with scripting or automation tools, such as Python or PowerShell, is preferred
- Strong analytical and troubleshooting skills with the ability to resolve complex connectivity and access issues
- Excellent communication skills to collaborate with IT teams and escalate technical problems effectively
Benefits
- Competitive hourly rate: $73–$76/hr (1099 or corp-to-corp)
- Fully remote work with no travel required
- Opportunity to work on cutting-edge cloud security technologies
- Flexible contracting arrangement with autonomy and high responsibility
- Exposure to enterprise-level security systems and policy optimization practices
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