Remote Customer Experience Associate III
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including:
- Receiving 80 inbound calls from Debit card cardholders.
- Providing appropriate and accurate information over the telephone.
- Assisting with supervisor calls and callbacks.
- Agent chat assistance and any other related tasks.
Qualifications
- Ability to convey complex information in clear and concise terms.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Ability to navigate multiple applications and research solutions with ease.
- Passion for helping people and guiding them to the best solution.
- Excitement for innovative technology.
- Ability to provide calm conflict resolution and problem solving for frustrated customers.
- Ability to work in a structured environment for the duration of your allotted, full-time schedule.
- Commitment to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED.
- A minimum of 1 year experience in Call Center or Customer Services.
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background check, credit check, and security fingerprint.
- Compliance with camera requirements for meetings and training.
- Must have a verified, secure, reliable, and high-speed internet connection (minimum 50 Mbps upload and download).
- Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- The company will provide all necessary computer equipment.
- Working knowledge of computers and Windows applications.
Benefits
- Full Time Employment.
- Competitive Pay: $18.00/hr.
- Career Growth Opportunities.
- Full Benefit Options.
- Great Work Environment.
Job Requirements
- Ability to convey complex information in clear and concise terms.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Ability to navigate multiple applications and research solutions with ease.
- Passion for helping people and guiding them to the best solution.
- Excitement for innovative technology.
- Ability to provide calm conflict resolution and problem solving for frustrated customers.
- Ability to work in a structured environment for the duration of your allotted, full-time schedule.
- Commitment to 100% attendance for three to five weeks of paid training.
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED.
- A minimum of 1 year experience in Call Center or Customer Services.
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background check, credit check, and security fingerprint.
- Compliance with camera requirements for meetings and training.
- Must have a verified, secure, reliable, and high-speed internet connection (minimum 50 Mbps upload and download).
- Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
- The company will provide all necessary computer equipment.
- Working knowledge of computers and Windows applications.
Benefits
- Full Time Employment.
- Competitive Pay: $18.00/hr.
- Career Growth Opportunities.
- Full Benefit Options.
- Great Work Environment.
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