Accelerating Digital at the Speed of Government
Salesforce Customer Service Representative – Incident Response
Location
Virginia
Posted
2 days ago
Salary
Not specified
Job Description
Job Requirements
- 5+ years of Help desk or other experience working in a customer service capacity
- Salesforce Admin Certified
- Some familiarity with Agile project management and sprint planning
- Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations
- Must be able to obtain a public trust clearance
- Must be eligible to work in the United States
- Must have reliable internet service that allows for effective telecommuting
- Demonstrated leadership skills in managing tasks across multiple teams including vendors and managed service providers
- Knowledge of IT Operations and key systems
- 3+ years of relevant experience including at least
Benefits
- Health insurance
- Professional development opportunities
- Ability to work independently
- Ability to collaborate on cross-functional teams
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