The role involves serving as the primary strategic and relationship owner for customers transitioning to a new flagship platform, requiring strong communication and project management to ensure successful, on-time migrations with clear customer value. Key duties include customer education, strategic migration planning based on seasonality, internal coordination for data requirements, and maintaining accurate records in Salesforce and project management tools.

The role involves serving as the main point of contact for clients, owning the relationship from order receipt to completion with the goal of growth and retention, while educating clients on native advertising and the Nativo platform. Responsibilities also include partnering with Sales, managing the campaign launch process, and working cross-functionally to deliver custom solutions and analyses.

The Senior Customer Success Manager will establish long-term, strategic partnerships with Company’s largest customers by understanding their workflows and requirements, acting as the main point of contact to guide them toward operational goals using Company products. This role involves engaging customers regularly, monitoring adoption metrics, managing escalations, and collaborating with internal teams to influence product road-maps.

Customer Success Manager managing enterprise customers at Chainguard