Senior Customer Experience Representative
Location
United States
Posted
6 days ago
Salary
$20 / hour
Job Description
Job Requirements
- 1–2 years of customer service experience, preferably within the insurance industry.
- Active Personal Lines License or ability to obtain within 30 days of employment.
- Proven ability to thrive in a fast-paced, high-volume call environment.
- Strong communication, active listening, and problem-solving skills.
- Ability to handle complex inquiries with professionalism and empathy.
- High attention to detail and strong multitasking capabilities.
- Self-directed and accountable, with minimal supervision required.
- Collaborative mindset and willingness to learn Root’s products and app functionality.
- Proficiency in Microsoft Office and Google Workspace applications.
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