This is a remote position.

About Rhodeway Financial

Rhodeway Financial is a lending and financial services company that provides funding solutions to individuals and businesses. Our team focuses on delivering reliable customer support while maintaining efficient and secure financial operations.

Position Summary

Rhodeway Financial is seeking a Customer Service Administrator to support daily customer interactions and administrative operations. This role is responsible for assisting customers, managing service requests, maintaining records, and ensuring that inquiries are handled professionally and efficiently.

Key Responsibilities

• Respond to customer inquiries through email, phone, or internal support systems
  

• Provide accurate information regarding company services and processes
  

• Maintain and update customer records and documentation
  

• Assist customers with account-related questions and service requests
  

• Track and document customer interactions and resolutions
  

• Coordinate with internal departments to address customer concerns
  

• Ensure customer requests are handled in a timely and professional manner
  

• Support general administrative tasks related to customer service operations
  

Requirements

Required Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree preferred)
  

• Previous experience in customer service, administrative support, or a similar role
  

• Strong communication and interpersonal skills
  

• Good organizational and time-management abilities
  

• Basic knowledge of office software and customer support systems
  

• Ability to work independently in a remote environment
  

Preferred Qualifications

• Experience working in financial services, lending, or administrative support
  

• Familiarity with CRM systems or customer service platforms
  

• Ability to handle multiple requests while maintaining attention to detail